Work towards becoming a subject matter expert to provide expert assistance.Developing and maintaining expert knowledge of VMS from both a functional and technical perspective.Ensuring all support requests are captured, resolved or referred/escalated to the correct team for action.Ensuring interactions with employees and suppliers are polite, respectful and time efficient.Risk Management and Governance - ensure compliance with system and financial controls.Training and Education - support in creating and maintaining appropriate in-house and supplier training collateral for VMS process and operational activities.Continuous Improvement - effectively manage changes in process.
Reporting and Analytics - ad hoc reporting to key stakeholders, scheduling of reports, business analysis, create and maintain dashboards.Supplier Management - help resolve supplier queries and support on/offboarding of suppliers,.Supporting VMS users to troubleshoot, diagnose and resolve support requests via phone and email.Work in a fast-paced and challenging environment, with full support from your team, team leader and Product Owner.Providing first point of contact for all new existing support requests.Support and management of the SAP Fieldglass (VMS) application used by Telstra and includes providing support to both Telstra and its Suppliers.Our mission is to create a connected future so that everyone can thrive, and that’s where you come in! Due to ongoing growth, we have a great opportunity and are looking for a passionate SAP Fieldglass Help Desk consultant who is determined to deliver exceptional service to our key stakeholders and join the Melbourne procurement team. Contact Centre and Business Support Job Indexĭo you want the flexibility to work in a hybrid model (home and office), providing exceptional customer service with all the equipment, training and support you need?Īt Telstra, our customers and stakeholders are at the heart of everything we do.
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